Enquirer: Convergys moving 247 employees to Erlanger, KY

After 17 years in Norwood, Convergys Corp. is closing its customer contact center at 4650 Montgomery and moving 247 employee to its Erlanger office starting in January. The Erlanger site is a newer building where the company has invested in up-to-date technology that will increase both the efficiency and productivity of its customer management operations.

In addition to losing the earnings tax revenue from the Convergys’ employees, Norwood

1. has lost revenue from 500 U.S. Playing Card employees to Boone County, Ky.
2. has lost revenue from 103 employees Siemens laid off in August
3. will lose revenue from 350 employees when Medpace completes its move to Madisonville in 2013

Regarding the Convergys move from Norwood, Mayor Tom Williams told the Enquirer, “It just never ends. We’ve had experience in the past handling bad times and I’m certain we’ll handle this.”